To monitor our service we send out a Client Survey to all our clients at the end of their matter with us.

We use the results of the survey to fine-tune our services and ensure that we continually adapt them to meet the expectations of clients.

How are we doing?

• 92% of our clients, that completed our client survey during 2018, said that they would recommend us to family and friends
• the graph below shows the average service scores achieved, for each service area measured by the survey. The maximum score available was 7.